Our Work

At Resilience Works we know that individual and collective strengths can be harnessed—and dynamic skills built—to reach the outcome of improved employee, team and organizational health in trauma-exposed organizations.


Trauma-exposed organizations are those that:

  • serve victims and survivors of crime or violence on a daily basis (i.e. domestic violence and sexual assault programs, child advocacy centers, law enforcement), or
  • have faced a single traumatic event, (i.e. threat or assault of staff member, murder of a client). These traumatic events can be primary/direct (staff as victim) and/or work (work-related exposure to the traumatic experiences of others).

Resilience Works is a unique and critically important agency that focuses exclusively on organizations exposed to trauma. Resilience Works has designed the AIR model (Attention/Intention/Retention) to support this specific population.

We have worked with over 50 organizations including:

  • Office of the United States Attorney
  • Washington DC Metropolitan Police Department
  • Massachusetts Department of Youth Services
  • Jane Doe, Inc (Massachusetts domestic violence/sexual assault coalition)

Resilience Works will help you support your staff in developing sustainable responses to trauma-exposure:

Let us work with you to answer these questions:

  • What new strategies, policies, and practices do you need to create a more supportive, resilient environment?
  • What steps can you take in the immediate aftermath of a crisis? 

Founded on proven best practices, Resilience Works will incorporate new, customized interventions, and bring more AIR into your organization.


Our consultation and training is focused on building a vicarious trauma-informed infrastructure. Some examples of our process include: 

  • Attending the impact of vicarious trauma (work-related trauma exposure)
  • Updating policies, procedures and practices to reflect best practices for addressing primary and secondary trauma
  • Improving communications across systems
  • Building quality supervisory practices
  • Strengthening team relationships


“Developing into a more resilient team, was the result of working with Lisa Tieszen and Katherine Manners. What started as addressing Vicarious Trauma grew into a much more wellness-centered approach.”

 Lisa Lachance, LICSW,  Project Director, Center for Violence Prevention & Recovery,  Beth Israel Deaconess Medical Center